Once your account is set up, you forward your calls to us (or use a dedicated number we provide). Our trained receptionists answer every call as if they were part of your team, following your instructions, tone, and protocols. We take messages, schedule appointments, screen calls, or escalate urgent inquiries and provide you with real-time notifications and detailed call reports.

No! unless you choose to let them know. Our receptionists speak in your brand’s voice and follow your guidelines so that every call feels like it’s answered in-house. Your professionalism and image remain consistent.

Yes! We offer round-the-clock coverage, including nights, weekends, and holidays. This ensures you never miss an important call, opportunity, or lead, even when your office is closed.

We can handle a wide range of calls, including:

• Routine inquiries and general questions
• Appointment scheduling
• Lead qualification and capturing potential clients
• Urgent or emergency call transfers
• Billing and service-related inquiries
• Screening unwanted or spam calls
• You decide which calls are transferred, recorded, or handled entirely by our team.

You receive notifications instantly via SMS or email. Call summaries include full details: caller name, number, reason for calling, and any notes taken by our receptionist.

Absolutely. We operate under strict confidentiality protocols, and all systems are secure. Sensitive information is handled with the highest level of care and privacy.

No! We offer flexible month-to-month plans so you can adjust, upgrade, or cancel as needed. There’s no long-term commitment required.

Most businesses are up and running within 24–48 hours. We provide setup guidance, customise your call handling rules, and train our team on your specific requirements.

Our service is fully scalable. During peak periods, we handle the extra calls without delay. If call volumes decrease, you can scale back, you only pay for what you use.

You set your preferences:

• How calls are greeted and answered
• Which calls are urgent or routine
• How to take messages or schedule appointments
• Instructions for call transfers or escalations
• These rules can be updated anytime as your business needs evolve.

Yes! We can manage multiple phone lines or locations, routing each call according to your instructions. This makes it ideal for growing businesses, multi-branch companies, or remote teams.

You’re always in control. You can update call handling rules, add new instructions, or change escalation protocols at any time. Our team ensures changes are implemented immediately so there’s no disruption.

You’ll have a dedicated account manager to assist you with setup, updates, and ongoing support. Our team is available to answer questions, provide guidance, and ensure your service runs smoothly.

• Never miss a call or lead
• Improve first impressions with a professional greeting
• Free up your team to focus on core work
• Reduce overhead costs compared to hiring in-house receptionists
• Gain insights from call reports to optimise operations